Where a product is offered as a subscription, you choose the tapers you want and a delivery frequency at checkout. We then ship that order automatically on the schedule you selected and charge your saved payment method each time, until you cancel. Before you enroll, the product page, cart, or checkout shows the material terms of the offer, which may include the product, delivery frequency, recurring price, any discount, shipping terms, and the deadline and method for changing or canceling future orders.
Subscription Policy
Help & info
Last updated: August 28, 2026
This Subscription Policy explains how Closterra subscriptions work, including billing, renewals, changes, and cancellation. It applies to subscription purchases made directly through closterra.com and forms part of, and should be read together with, our Terms of Service, Shipping & Delivery Policy, and Refund Policy. It does not limit any right you have under applicable law.
How Subscriptions Work
Billing and Renewals
By starting a subscription, you authorize Closterra and its payment providers to charge your payment method for the initial order and for each recurring order, including applicable taxes and shipping, until the subscription is canceled or otherwise ends. Your payment method is charged at each renewal on the frequency you chose when you signed up. Your subscription continues and renews on that schedule unless you cancel it. You are responsible for keeping your account, shipping, billing, and payment information current.
Managing, Skipping, or Pausing
You stay in control of your plan. Before your next renewal date, you can skip a delivery, pause the plan, change how often it arrives, swap the product, or update your shipping and payment details from your account. Changes take effect from your next order as long as they are made before the cutoff for that order.
Cancellation
You can cancel anytime before your next renewal date from your account or by contacting us at info@closterra.com. Canceling stops all future renewals. It does not cancel an order that has already been processed or shipped, and it does not automatically close your account.
Price and Product Changes
We may change a subscription price, discount, product, frequency option, or other material term only after providing any advance notice and obtaining any consent required by applicable law. Changes apply to future orders, not to an order we have already processed.
If a Product Is Out of Stock
If a subscribed product becomes unavailable, we may pause or cancel the affected plan and let you know. We will not substitute a materially different product without your approval.
Shipping on Subscription Orders
Subscription orders follow our current Shipping & Delivery Policy. Any free-shipping benefit for a subscription order is shown with the offer at checkout and follows our current shipping terms, including the $49 free-shipping threshold for the contiguous United States.
Failed or Declined Payments
If a renewal payment is declined, we may retry the charge or pause the subscription until your payment details are updated. A renewal order ships once payment is successfully processed.
Returns on Subscription Orders
Returning a single subscription order does not cancel future renewals. The subscription must be managed or canceled separately before its next renewal date. Returns, exchanges, and refunds follow our Refund Policy.
Contact
Questions about your subscription can be sent to info@closterra.com.