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We pack every Closterra order with care and work to get your candles and accessories to you safely and without unnecessary delay. Below you’ll find our shipping options, estimated timing, and what to do if you need help with an order.
We offer free Standard/Ground shipping to the contiguous United States on:
The qualifying subtotal is calculated after discounts and before taxes. Shipping charges and available services for orders that do not qualify for free shipping are shown at checkout.
We ship with USPS and UPS. The carrier and service used for your order depend on the destination and the shipping option selected at checkout.
Orders sent to PO Boxes or APO/FPO addresses ship via USPS.
Orders to Alaska, Hawaii, Puerto Rico, and other U.S. territories may take longer to arrive. These orders ship at a flat $12.99, with free shipping on orders of $75 or more. Other available services and rates are shown at checkout. The $27 free shipping threshold above applies only to the contiguous United States.
Orders are processed and shipped within 1–2 business days, Monday through Friday, excluding holidays.
Processing time is separate from carrier transit time. You’ll receive a shipping confirmation email as soon as your order is on its way.
Estimated transit times begin after your order ships:
Transit times are estimates and may be affected by the destination, carrier delays, weather, or peak holiday periods.
We’ll email you a tracking number once your order ships. Please allow a short time for the carrier’s tracking page to update after the label is created.
Please review your shipping address carefully before placing your order.
If you notice an error, email info@closterra.com as soon as possible. We’ll do our best to update the address before the order ships. Once an order has shipped, Closterra is not responsible for delays or losses caused by an incorrect or incomplete address.
If your order arrives damaged, please contact info@closterra.com within 7 days of delivery. Include your order number, a brief description of the issue, and clear photos of the item and packaging.
If tracking shows no delivery and your package appears to be lost, contact us within 7 days after the estimated delivery date with your order number.
We’ll review the details, file any required claim with the carrier, and help arrange a replacement or refund.
We may be able to change or cancel an order before it ships. Email info@closterra.com as soon as possible with your order number and requested change.
Once an order has shipped, it can no longer be changed or canceled.
For shipping questions, email info@closterra.com and include your order number whenever possible.