FAQ

A 100% beeswax base sourced from Spain, paired with a cotton wick. Natural yellow tapers are undyed. White, black, red, green, blue, and purple tapers are colored throughout with certified German candle dyes made specifically for candles. There is no paraffin, soy, or filler wax, and no added fragrance.

Yes. The wax base in every taper, in every color, is 100% beeswax, never blended with paraffin, soy, or filler wax. On our colored tapers the only thing added is a certified German candle dye blended into the beeswax before dipping. The dye colors the wax; it does not change what the wax is.

There is no added fragrance, perfume, fragrance oil, or essential oil in any candle. What you notice is the natural, subtle honey aroma of real beeswax, a little more noticeable in the natural yellow tapers. So they are unscented in the sense of no added fragrance, with only the wax's own light honey note.

Closterra is a family-owned brand. The beeswax is sourced from Spain, hand-dipped one thin layer at a time at our family workshop in Lithuania, and then hand-packed in the United States.

Our tapers are intentionally slim, roughly 0.20 to 0.33 inch in diameter, which is narrower than a standard dinner taper. The slender shape suits church, altar, and specialty holders. Because the format is thin, every product page lists the exact length, diameter, and holder guidance for that candle.

Yes, and it comes down to what is not in them. Our tapers are a 100% beeswax base with a cotton wick: no paraffin, no synthetic fragrance, no filler additives, so nothing is released into the air that a pet or a small child needs to avoid. The only thing added to the colored styles is a certified, candle-grade dye made specifically for candles, blended through the wax; the natural tapers have nothing added at all. Used as directed, with the usual care around an open flame, they suit homes with pets and children.

Beeswax is a natural, petroleum-free wax. Our tapers contain no paraffin, soy, or filler wax, so paired with a cotton wick they give a clean, steady, quiet flame.

Beeswax is a natural material, so its shade and aroma can vary slightly between batches. Natural yellow can range from soft gold to a deeper amber, and the honey note can be gentler or stronger. These variations are part of the material, not a flaw.

No. White is a colored taper too, made with a white candle dye. It is not naturally white or bleached. Every white, black, red, green, blue, and purple taper is colored throughout with certified German candle dyes, so the color runs through the whole candle with no pale core.

Burn time depends on the size. Current thin tapers offer roughly 30 minutes up to about 2 hours and 30 minutes of candlelight. Each size lists its own approximate burn time, since a shorter taper suits a brief pause and a longer one suits a shared meal or a longer evening.

Our thin tapers come in several lengths, approximately 6.3, 6.5, 7.3, 8, 10.4, and 11.6 inches, with diameters from about 0.20 to 0.33 inch, plus a beeswax pillar. Exact length, diameter, and holder guidance are shown on each product page so you can choose the right fit before ordering.

Place the candle upright in a secure, heat-safe holder on a level surface. Trim the cotton wick to about a quarter inch before each burn, and keep the flame away from drafts, fans, and vents. A steady, draft-free setting gives the longest and cleanest burn.

Yes. Trim the cotton wick to roughly a quarter inch before every burn. A trimmed wick gives a steadier flame and less smoke.

In the right conditions, they burn cleanly with very little drip or smoke: kept upright in a snug holder, with a trimmed wick, away from moving air. No thin taper is guaranteed completely dripless, though. A tilt or a draft is almost always what causes dripping.

Check three things: keep the taper straight and upright, use a holder that grips the base snugly, and move it away from drafts, fans, and vents. A leaning candle or moving air is the usual reason a taper drips.

That is almost always a draft or a candle that is leaning. Keep the taper upright in a level holder and away from any airflow so the flame burns evenly.

No. That soft white film is called bloom, and it is a natural sign of real, unrefined beeswax as it ages. It is completely harmless. To bring back the shine, buff the candle gently with a soft cloth or warm the surface briefly with a hair dryer on low.

Because our tapers are slim, roughly 0.20 to 0.33 inch, they fit thin-taper and church-style holders best. If your holder is wider, steady the base with a little candle adhesive or a taper collar, or choose a holder made for thin candles. The diameter is listed on each product page.

Never leave a burning candle unattended. Keep it away from pets, children, drafts, and anything that can catch fire, in a stable heat-safe holder on a level surface, and do not move it while it is lit or the wax is hot. The beeswax base, cotton wick, and lack of added fragrance make these a thoughtful choice for pet homes, but open-flame safety always applies.

Beeswax has a very long shelf life, so the candles do not really expire. Store them upright, so the thin tapers stay straight, in a cool, dry place out of direct sunlight and heat. A little bloom may appear over time, which is normal and easily buffed away.

Yes, gently. Warm the taper with your hands or a few seconds of low heat until it flexes, then roll it straight on a flat surface and let it cool. Never force a cold taper, as it can snap.

Yes. That light honey aroma comes from the beeswax itself, not from any added fragrance. It is usually a touch stronger in the natural yellow tapers.

Yes. We offer free standard shipping to the contiguous United States on orders with a subtotal of $49 or more, calculated after discounts and before tax. For orders below that, shipping options and rates are shown at checkout.

Orders are processed and shipped within 1 to 2 business days, Monday through Friday, excluding holidays. Processing time is separate from carrier transit time, and you will get a shipping confirmation email as soon as your order is on its way.

Once your order ships, standard ground delivery takes about 2 to 5 business days, expedited about 2 to 3 business days, and express about 1 to 2 business days. These are estimates and can be affected by destination, carrier delays, weather, or peak holiday periods.

We ship with USPS and UPS. The carrier and service depend on the destination and the shipping option chosen at checkout. Orders to PO Boxes and APO or FPO addresses ship via USPS.

We currently ship within the United States. Orders to Alaska, Hawaii, Puerto Rico, and other US territories may take longer to arrive, and their rates are calculated at checkout. The free-shipping threshold applies to the contiguous United States.

We email you a tracking number as soon as your order ships. Please allow a little time for the carrier's tracking page to update after the label is created.

If your order arrives damaged, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. If tracking shows no delivery and the package appears lost, contact us within 7 days after the estimated delivery date. We will review it, file any carrier claim, and help arrange a replacement or refund.

We may be able to change or cancel an order before it ships, so contact us as soon as possible with your order number and the change you need. Once an order has shipped, it can no longer be changed or canceled.

Contact us as soon as possible and we will do our best to update the address before the order ships. Once an order has shipped, we are not able to correct the address, and we cannot take responsibility for delays or losses caused by an incorrect or incomplete address.

We accept returns within 14 calendar days after delivery, based on the carrier's tracking record. Any item may be returned if it is undamaged, and sets, bundles, and multipacks must be returned complete. The customer pays return shipping. Please contact us before sending anything back and wait for the return address and instructions.

Email us with the subject line Return Request and your order number. Tell us which items you want to return or exchange, the reason, and whether you would prefer a return or an exchange, and include photos if the item is damaged, defective, or incorrect. Wait for the return address and instructions before shipping anything.

Items that have been burned, used, trimmed, altered, returned incomplete, or otherwise damaged by the customer cannot be returned. This does not apply to items that arrive damaged, defective, incorrect, or materially different from their description.

Yes. Eligible items can be exchanged for another available size, color, or style within 14 days. The replacement ships after we receive and inspect the original item and is subject to availability. For a preference-based exchange the customer pays return shipping, while we cover it if we sent an incorrect, damaged, or defective item.

Contact us within 7 calendar days of delivery with your order number, a description of the issue, and clear photos of the item and packaging. Keep the item and packaging while we review the claim, and after verification we will provide a suitable replacement or refund. If a return is needed, we cover reasonable return shipping.

If the candle matches its listed dimensions, this is treated as a standard preference return, so the customer pays return shipping. Many of our tapers are intentionally thin, so please check the listed diameter before ordering. This does not apply to a candle that is damaged, unusable, or materially misdescribed.

Approved refunds go back to your original payment method within 3 to 5 business days after we receive and inspect the return. A refund generally covers the amount paid for the returned item, after discounts, plus applicable tax. Your bank may need a little extra posting time. Original shipping charges are non-refundable unless we were at fault.

No. Minor variations in beeswax shade, natural honey aroma, texture, finish, and dimensions are normal characteristics of a handmade natural product and are not defects.

You choose the tapers you love and a delivery frequency that suits you, and we ship them automatically on that schedule, charging your saved payment method each time until you cancel. You stay in control and can adjust your plan between deliveries.

Yes. Before your next renewal date you can skip a delivery, pause your plan, change how often it arrives, swap the product, or update your shipping and payment details from your account.

You can cancel anytime before your next renewal date from your account or by contacting us. Canceling stops all future renewals. It does not cancel an order that has already been processed or shipped.

Your payment method is charged at each renewal on the frequency you chose when you signed up. You can change the timing before the cutoff for your next order.

Any free-shipping benefit for a subscription order is shown with the offer at checkout and follows our current shipping terms.

If a subscribed product becomes unavailable, we may pause or cancel the affected plan and let you know. We will not swap in a materially different product without your approval.

No. Returning a single order does not stop future renewals. The subscription needs to be managed or canceled separately before its next renewal date.

Wholesale begins above 700 candles. Up to 700 candles is available as retail packs on our store with no application. For anything larger, contact us and we will set it up with you directly and send a quote.

A 100% beeswax base sourced from Spain and a cotton wick. Natural yellow tapers are undyed, while white, black, red, green, blue, and purple tapers are colored throughout with certified German candle dyes. There is no paraffin, no filler wax, and no added fragrance.

Yes. There is no added fragrance, only the natural honey aroma of beeswax. They are a pet-safe option when used as directed, with the usual care around any open flame.

In the right conditions, yes. Kept upright in a secure holder, with a trimmed wick and away from drafts, our thin tapers burn cleanly with very little drip or smoke.

We supply churches and prayer spaces, shops and gift stores, and event professionals who want a true thin beeswax candle rather than paraffin decor. Every order is made to order and shipped from the United States.

Tell us the sizes, colors, and quantity you need. We send a quote and confirm the details with you directly. The candles are hand-dipped in Lithuania, then hand-packed and shipped from the USA. You can request your quote by email or through our wholesale form.

Retail-size orders process in 1 to 2 business days via USPS or UPS. For wholesale orders we confirm shipping and timing together with your quote, since larger runs are made to order. If anything arrives damaged in transit, we replace it.

We make to order in the sizes and colors we offer, so tell us what you need in your request and we will confirm what is possible. Pricing and terms are set directly with your quote rather than a public price list.